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frequently asked questions

Unable to find the answer to your question on our website? Feel free to contact us directly!

OUR SERVICE DISCLAIMER

Rest assured, we will handle your items with the utmost care. But please read and understand our policies.

DRY CLEANING & LAUNDRY

We’ll always exercise the utmost care in processing your articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of such articles. However, we do not assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies to all items turned in but more specifically to – suedes, leathers, silks, satins, double-faced fabrics, vinyl’s, polyurethanes, etc. Responsibility is also disclaimed for such trimmings as buckles, beads, buttons, zippers, etc. and any/all alterations or repairs.

 

In laundering we are not responsible for any item(s) as wash and fold is processed by weight and not by garment count and such items are not inspected, therefore we will not be responsible for any claims, including shrinkage, discoloring, runs, rips, tears, or any other damage. This also includes any item claimed lost or missing.

SHOE CLEANING & REPAIR

Same applies with respect to our commitment and efforts when it comes to renewing your footwear. Our Shoe Renew shoeshine and cleanings will be better than industry standard and at competitive rates. We do our standard shoe cleaning in-house but for more complex shoe renewals, we’re proud to partner with one of the most reputable shoe cobblers in Vancouver. Nevertheless, we know that expectation levels can and will vary at times. Because we cannot predict the outcome of each order, we do not assume any responsibility or liability of such orders. This particularly applies to the more extensive cleanings, stretching, dyeing and/or repair of your footwear. For these reasons, we will do our best to contact you before a more complex shoe renew order commences. We feel this is the best practice for all our customers.

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